I havent ever ordered an e book before so I wasnt sure how it worked anyway. One thing my email when I created my thn account is no longer active so I have a different email now. I think its on my order but if not its [deleted]. That may be the problem too. Anyway I wouldnt have missed it beccause we were so busy with the beach and now planning to go on leave to the mountians. Thanks for fixing it though.